Have a technical issue that you need support on?

• Our technical and support team can be contacted via telephone, email or by using the CityPay Support button in the bottom-right corner to create a support ticket.
• Support requests are monitored during office hours from 08:30 to 17:00 (UK time) Monday to Friday (Excluding Jersey Bank Holidays).
• Customers are encouraged to log support tickets through the Merchant Control Panel to handle your request more efficiently.
• If your request is urgent and outside of our normal working hours, please email support immediately to log a request and call our emergency number below.