Your customer decides to pay using your IVR integration and either dials a number directly or is redirected from your own number.
The platform greets the user and requests an invoice number which is used to identify the transaction. Note that all reference numbers will need to be numeric.
A prompt requests the amount, card number and expiry dates. The system validates that
- the amount is within a preset range
- the card number is both a valid card number and that the bin range is accepted (i.e. debit vs credit)
- the expiry dates are valid and in the future
The service is enabled with RFA Protect for CSC checking and AVS address and postcode
Once the transaction data is established, the service forwards the payment for authorisation in real time.
A reference number is presented to the card holder and is then provided with the option to
- end the call
- pay another bill with the same card, or
- pay another transaction
Transaction results are then optionally emailed, sent as a HTTP Callback or simply listed in the Merchant Control Panel